Category Archives: Organizations

Central planners interfering with human progress

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Aristotelian logic came to dominate western thought after the Renaissance. It is essentially a forerunner of ‘positivism,’ which is supposedly based on objective conditions and scientific reasoning. “Give me the facts,” says the positivist, confidently. “Let me apply my rational brain to them. I will come up with a solution!”

This is fine, if you are building the Eiffel Tower or organizing the next church supper. But positivism falls apart when it is applied to schemes that go beyond the reach of the ‘herald’s cry.’ That’s what Aristotle himself said. He wrongly thought only a small community could work at all. Because only in a small community would all the people share more or less the same information and interests. In a large community, you can’t know things in the same direct, personal way. So, it’s hard for people to work together in the same way.

In a large community, you have no idea who made your sausage or what they put in it. You have to rely on ‘facts’ that are no longer verifiable by direct observation or personal acquaintance. Instead, the central planners’ facts usually are nothing more than statistical mush, wishful thinking or theoretical claptrap – like Weapons of Mass Destruction, the unemployment rate, and Ubermensch.

Large scale planning fails because the facts upon which it is built are unreliable, frequently completely bogus. Also, it fails because people don’t really want it. In a small community, the planners and the people they are planning for are close enough to share the same goals. In a large community, the planners are a small minority. Usually, the planners have their own agenda…often a hidden one. They may call for more strict law enforcement, while getting campaign contributions from the prison industry. They may seek a cure for cancer, and depend on the pharmaceutical industry for job offers. They want a united Europe… and hope to be its head man.

But though large scale planning provides almost countless opportunities for corruption, it’s not the dirty dealing that dooms it. Instead, it is the fact that the planners don’t know (or care) what people really want…and don’t have the means or the information necessary to achieve it anyway.

As we have already seen, practically all the “public information” used by central planners is empty and most often misleading. But the problem is much more basic than the quality of the information or the corruption involved.

When we think of what people ‘want,’ we are not really talking about their conscious, stated desires. We are speaking broadly of what they might be able to get…if allowed to do so…given the facts on the ground. People in Hell may want ice cream; they won’t get it. But people will do the best they can with what they have to work with. Large scale central planners can’t help them. Partly because they don’t know what the conditions in the man’s private Hell really are. And partly because they don’t have any ice cream.

You might better describe this process of getting as much of what you want as possible as the progress wrought by evolution, where trials and errors result in “the best we can do.” Not perfect. Not the end of history. Just another step toward a future that is unknowable.

Large scale, central planners fail because they believe three things that aren’t true. First, that they know current conditions (wants, desires, hopes, capabilities, resources); that is, that they know the exact and entire present state of the community they are planning for. Second, that they know where the community ought to go; that is, that they know what the future ought to be. Third, that they are capable of creating the future they want.

None of those things is more than an illusion. Together, they constitute what F. A. Hayek called “the fatal conceit, that man is able to shape the world around him according to his wishes.”

As to the first point, central planners cannot actually know current conditions because that would require an infinite amount of information. It would require “minute knowledge of a thousand particulars which will be learnt by nobody but him who has an interest in knowing them,” wrote Samuel Bailey in 1840. The planners have nothing like that. Instead, they have a body of public knowledge, which – as we have seen – is nothing more than popular theories, claptrap and statistical guesswork.

As to the second point – that they are blessed with some gift that tells them what the future should be for complete strangers – we pass over it without argument. No one really believes that people in US Congress or the French National Assembly, or in the bureaucracies and think-tanks of these nations, has anything more to guide him than anyone else – which is to say, only his own likes and dislikes, prejudices and fears, and self-serving ambitions.

Of course, each man always does his best, at his own level, to shape his world in a way that pleases him. One will want a fat wife…and likely get one. One will want a fortune…and maybe get it, if he is lucky and diligent. One will want to spend his time playing golf; that too, may be within his means. Each will try. Each will win…lose…or draw, depending upon the circumstances. And the future will happen.

The central planner steps in try to impose his own version of the future. Evolution follows its own course, as the plans of individuals and groups succeed or fail. Where evolution is taking us, no one knows. But the large-scale central planner thinks he knows where it ought to go…and he doesn’t mind giving it a shove, disrupting the plans of millions of people in the process. As soon as the smallest bit of time and resources are shanghaied for the central planners’ ends rather than those of individual planners, the rate of evolutionary progress slows. The trials that would have otherwise taken place are postponed or canceled. The errors that might have been revealed and corrected are not discovered. The future will have to wait.

People are easy to deceive, especially when they only have access to ‘public information.’ Out of range of the herald’s voice, they have no more idea of what is going on than the planners themselves. They are encouraged to believe that the collective plans are beneficial. Often, they go along with the gag – for decades — even as the evidence of their daily lives contradicts its premises and undermines its promises. That was the story in Russia and China after the communist takeovers, where the planners’ extravagant schemes endured 70 and 30 years, respectively.

Not everyone goes along, however. When people resist, the planner sees them as obstacles to his success. Ruthless planners then begin purges, cleansings, regulations, famines, deportations, disappearances, tortures, drone attacks, and mass-murders in order to encourage compliance.

But their plans are wrecked anyway, because not only do they retard the future, they also don’t lead to the outcome the planners expect. Typically, the designers argue that the people must make sacrifices but that it will all come right in the end. “You can’t make an omelet without breaking some eggs,” said Lenin. People go along with breaking a few eggs (particularly if they belong to someone else) for a while. Ultimately, the problem is the omelet; it never makes it to the table. And the meal that ultimately does arrive is disgusting.

No ‘workers’ paradise’ ever happens. The War on Drugs (or Poverty…or Crime…or Terror…or Cancer…) ends in a defeat, not a victory. Unemployment does not go down. Or, if any of these grand programs ‘succeed’…it does so at a cost that is far out of balance with the reward.

Why do these plans fail? The simple answer is because that’s not the way the world works. Life on planet Earth is not so ‘rational’ that it lends itself to simpleminded, heavy-handed intervention of the naive social engineer. Bridges are designed. So are houses. And particle accelerators. Economies are not. Neither are real languages. Customs. Markets. Love. Marriages. Children. Or any of the other really important things in life.

Not to overstate our case, however, it is also true that humans can design and achieve a certain kind of future. If the planners at the Pentagon, for example, decided that a nuclear war would be a good thing, they could bring it about. The effects would be huge. And hugely effective.

But this extreme example reveals the only kind of alternative future that the planners are capable of delivering way large scale, central planning can be effective: that is, by pulverizing the delicate fabric of evolved civilized life. It is a future that practically no one wants, because it means disrupting the private plans of most of the world’s people – for marriage, business, babies, baptisms, hunting trips, shopping, investment and all the other activities of normal life. Stopping those private plans means arresting the particular trials and errors of ordinary people upon with the civilized future depends.

Not all central planning produces calamities on that scale, of course. But all, to the extent they are effective, are repulsive. The more they achieve the planners’ goals, the more they interfere with private goals, and the more they interfere with the progress of the human race.

Can we look health, medical insurance and IT industry connected?

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My wife had got the movie John Q and we watched tonight. It describes of a worker father who loves his son and wants to get a heart transplant for his son and the hospital is not supporting due to lack of insurance and he is forced to a corner to take a violent approach to make doctors and the setup to work in human approach. I watched the movie and it was extremely emotional for me and my wife. I am angrr, feel helpless and not able to sleep after the movie, thinking and wanted to write this blog.

Like medical insurance in USA, Indian corporates took the lead to migrate people to  insurance schemes. I also see that government is also pushing insurance scheme top on priority and no more developing new hospitals. I also see new start-ups that are making access to medical happen to only a few people at the top of the pyramid more accessible. It makes you to feel good to see advent of  hospitals like Narayana Hrudayalaya with community consciousness. I also read the cost of setting up Narayana hospitals by Devi Shetty’ Frugal innovation and needs investment of about Rs 45 crore.

Turning back, my father worked for NLC, a public sector. NLC has a huge hospital and provided medicare with more than 350 bed hospital supported by peripheral dispensaries. This hospital has the cream of doctors and I am sure that Neyveli did not pay medical insurance or asked its employees to pay medical insurance.  I also had my friends whose father worked for BHEL and were in Neyveli for commissioning plant and they could also use the hospital facility and also the villages around Neyveli. It is fact that my wife was born in Neyveli hospital as her grand parents were in Vadalur and no one in her family worked for NLC. How many employees worked in Neyveli 30,000 at maximum.

Some time back I have read this article Infosys Takes Cover For Its Employees. I am sure all IT companies in Bangalore( with employee strength more than 100) take medical insurance of  at-least 50  crores or more. Is there a business idea?

Few days a friend commented that we have started to become collaborative and have IT park bus rather than company bus and all people working in IT park use the bus and it is really helping. Is there a way that companies could take one year insurance payment and build a hospital and ask Narayana Hrudayalaya to run the same? After having experienced Neyveli hospitals, I think this can be a possibility. Is there a social entrepreneurship opportunity here?

These hospitals could take care of not only IT employees, but other employees also.  Once the hospital is completed, the IT companies can stop paying money to medical insurance company and contribute the money to local hospital development and surplus can be contributed to larger community. When we reach 58 years, this hospital would be able to provide us with medical care and also for lot more people and perform research?

 I see Glocal Healthcare Systems as a start of this revolution. Looking for inputs to take my above idea forward. How to make IT companies sign up with this idea? Will some one donate money to build the first hospital make IT companies act? Will the government provide the land for this cause? Let me think more on this.

Some of you might question whether I want  IT companies to build schools and run buses? I would be happy if they can collaborate in those areas and I strongly feel that  they need to collaborate in terms of medical issues.

If you believe that technology is making the world a better place, why do you believe that?

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Was reading on Aaron Swartz and wanted to copy these sentences for my reference

  • If you’re in the tech sector, why are you there? What do you really believe in?  Do you really understand what makes the world a bad place to begin with?”
  • If you believe that technology is making the world a better place, why do you believe that?
  • Should we always try to be comfortable and aloof?  We should be uncomfortable. We should be asking better questions. We should see nothing as inevitable.
  • Geeks tend to avoid the legal stuff. They tend to not want to screw with it. They tend to not want to deal with the politics. Linus Torvalds would say, “I only do kernel space. I don’t do user space.” Politics is in user space. Justice is in user space. And there are so few geeks that stand out and go that extra step, to look out into the future and see what needs to be, and work on that, on making that happen.
  • All academic research from all time should be made public and free and open.
  • Does  justice system exist to protects those who accumulate wealth and treats those like Aaron in a completely different fashion.?
  • “We must demand accountability for those who tormented Aaron”. Not out of revenge; that is not our motivation; “But we understand that if we allow the climate of fear to exist, the damage that will be done is the next Aaron will not come. And that is a future we will not accept in our world.”

We cannot walk alone. And as we walk, we must make the pledge that we shall always march ahead. We cannot turn back

Growth & Inequality

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I had the privilege of attending two APU Public Lectures in last 2 weeks and have been overwhelmed with the sessions

Some pointers from the first session are

  • A large finance company can file bankruptcy in USA and not a student who has enormous debts or the concerned parent of the student who supported him. Should we not treat them equally?
  • There seems to be nexus between economics and politics. Is the money being moved from the bottom of the pyramid to the top?
  • Why do speculators pay less taxes than people who work hard?
  • Does inequality in relationship  lead to instability?
  • Can we start realizing that the root cause of Bad times start in good times?
  • There is lack of opportunity at the bottom of the pyramid without money
  • Focusing only on more growth brings more inequality. if there are structural inequalities, there are going to growth inequalities. Can we focus on  creating equality that drives creation of  growth.

Some pointers from Harsh talk( I am reader of Hindu articles) were

  •  Have we exiled poor people from our life? The fact that there is inequality does not worry us. We are indifferent to the suffering of people near to us.
  • How are children and students brought up in middle class? Are they brought up with Indian caste system, English class system and American neo-liberalism?
  • What is legacy we are giving to our young people? Why do young people lead protests? What are the role models for them to look to make the world a fair place for all?
  • Schools are empty for 16 hours. Why they cannot be used for homeless people who are affected by winter?
  • He talked about merit and prejudice. Merit is related to  privilege  and people need to be made to be aware that ” I am where I am because of the Privileges I got”.
  • We are prejudiced on people. We are prejudiced on people as their ancestor committed wrong? How can some one be asked to shoulder responsibility for his history even before he was born?
  • The most difficult job for a hungry woman is to ask their children to sleep with hungry stomach.
  • Are we stopping to care?Can we respect others with their differences and celebrate diversity?

NPC 12 – learnings

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I was at Nasscom Product Conclave fourth time this year. I have seen a few matured Indian start-ups in innovation space, but it is nice to meet a crowd with focus and passion. I was expecting Ram Shriram to address(a disappointment, could have gone little late). I had planned to attend sessions of Rajesh Setty and Bob Wright and Dorai Thodia’s un-conference sessions. Other interested session was Survey about technology adoption trends among SMEs.

In my early career,I have read Rajesh book Beyond Code and also has opportunity to meet him across lunch. His message was “Try to stand out of the crowd. Being different is premium and gives visibility”. He took some example of overcrowded and saturated market of cars to drive his point that start-ups need to find ways to differentiate and thrive and survive and more important with profits. For me it was like if one can differentiate in the crowded and matured car market, I cannot complain that technology market is crowded and saturated and need to take challenge to differentiate. He ended his session with the quote “Be ready to eat dirty frog first”.
Bookmarking link to his presentation 25 ways to Distinguish Yourself

In the previous NPC sessions, I had the opportunity to listen to Bob Wright and wanted to make sure that I attend his session. He stressed on the point that you should position customer centric and around his problem and what you are trying to solve and not product centric. I liked his idea to identify the actual customer, Mary and position to Mary, rather than Enterprises or SMBs. He asked us to spend time to identify that right person,Mary to whom you like to sell and write down his characteristics. Do not start explaining about your product to Mary, but communicate why your company, how are you different and how will be life be better with your product. Warned not to perform geek-speak and address what problem you are solving for him. i have trying the exercise he gave to identify whether i have laser focus – “try stating the problem you own in less than 140 characters”.

Bookmarking link to his presentation Differentiate or Die, Secrets of Silicon Valley. The presentation also contains his recommended 7 slides to create a powerful story presentation and there was no slide on technology.

Kishore Mandyam presented a preview of Nasscom SMB Survey. I have gone to this session with a lot of expectation and was able to connect the presentation with my own observations as part of MobiSir. Some learning were

  • SME need in-person training sessions on how to use software would help in software adoption
  • spend 3-4 % of their average revenue on business software
  • 60% of SMEs are willing to adopt cloud solutions
  • SME believe that business software usage would make the company more efficient
  • SME come to know a product through the newspaper editorials and communicate in the local language plus English
  • Friends.Family influence the decisions to adopt software

It was interesting to hear at the end from Sharad of the Software Product ecosystem to pull India out of poverty soon. I did not see one session that successfully dealt with working and selling to rest of the pyramid(bottom of the pyramid). Inmobi Founder talked about advertising and building his ad revenues from different countries and I was left with a question of what he was solving for India. He consoled how he supports founders with failures and was happy that he was helping to build a culture to accept failures.

I attended the session “should you sell to school/college or directly to student?”. Being parent,I hate force selection of education program to school students by education companies, giving them no option. I consider this similar to my era where parents used to push children to choose doctor or engineer stream( i am neither). I liked Harpreet focus on the student as end customer.

Thinking of volunteering next year for NPC 13. Be in the court, rather than sit on the stands

The Top Five Reasons Leaders Lack Influence

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These are my reference notes after listening to the audio “The Top Five Reasons Leaders Lack Influence” from Srikumar S. Rao

  • Do not seek to become a leader. Instead become inspired by a great cause and work towards the cause. Are you focused on what you want to be? Are you inspired by what you are doing? Can you communicate the vision? Making that transformation in your head.
  • Do not view people as mechanisms or means to achieve your goals. Are we looking in our interactions, what do I get from this?  Are you performing the job so that others would have right opinion about you.  Stop viewing people as mechanisms to achieve and this happens when we fail to relate people as one human being to another, but  relate to people based on the roles they play.
  • Help each person, always, achieve his/her highest potential. Acknowledge the other human being wants, desires and expectations. Step out of the me-centered universe and in the process of other centered universe,you also reach to your highest potential. You are    constantly preoccupied with “me” and what you like and what others think of you and why things aren’t going your way. Are you doing this communicating that you do not want to perform this? You perform this as you want to perform this and they would be proud of and no other reason.
  •   Arrange Organizational Structures and Processes. Find what you perform that demotivates people(rather than finding what is motivating them?) and do not repeat the same. Is it possible to make people work without using a carrot and stick policy?  When team members are feeling fulfilled and happy about the work and have freedom to decide, they deliver efficient results. Effectively, trust the team members for the best they would deliver.  Think whether you define policies that prevents 2% of employees from misusing the policy and impacts  98% of employees adhering to the policy.
  • Communicate, communicate, communicate your vision. Do you walk the talk? Bring authenticity to your communication.

Invest in the Process, Not Outcome. Outcomes are outside your control. Focus on the goal only to give directions. Put all your attention on what needs to be done to achieve the goal in the process. Genuine detatch from the outcome and this increases the focus. When it was over, can you see in the mirror and said that I need the best that is possible by me.

Do it deliberately. Invest emotional energy in making it happen. Do it anonymously whenever you can. Don’t expect thanks — what you do and the opportunity you have to be of service is its own reward.

Standing Orders – My view

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I have been reading about various articles around Standing Orders Archaic labour law returns to haunt Indian IT sector, Will IT firms become complacent without hire-and-fire policy?. I have listened to my father in my young age, where he and his colleagues have been subjected gherao by unions for being upfront and giving a warning memo to employee(who is union secretary) who refuse to come to office and neither wants to apply for leave and ask people to go unnoticed or where people use the benefit of corporate medical facility for some one who is not their dependent and so on. There were times where his movement was blocked by workers beyond his cabin, with workers sitting at cabin door and claiming how he would leave the door and he goes and sits with them for hours and resolves the issue demonstrating what he stands for.

I am not in favor of unions who try to exploit organization and also go hand-in-hand with management to get bribes for employment. At the same time, I respect my father’s courage to stand up to performance and the right thing for the organization as an employee. IT industry does not have a real union and I am happy about that. I have disliked firing by the organization, but ended sending an employee home after a poor performance after providing considerable amount of support. I have equally helped data entry operators become test engineers and enabled test engineers to write code in my teams enabling their growth.

With increase in the number of contract employees and not having a fair firing guideline book to follow as industry practice and arrival of illegal recruiters and new fathers not getting leave to be with their new born due to a software release and mask real emotions and feelings. Some times I feel that there is a lot of team workshop happening in IT industry and how much of the team workshop learning gets applied in the real world, living community or even with their own colleagues and without applying in larger perspective how do people really learn team work.

I see every government order or guidelines shall be interpreted good by both or used as mischief by both. Let us not suspect the Standing Order. Why can we not come with a better guidelines that makes it fair for both employers and employees. If you look at history, Tata Group pioneered concept of eight-hour day,provident Fund,well-ventilated workplaces, and provident fund and gratuity, when they were not implemented in the west .

Can IT industry become a pioneer in arriving at a fair interpretation of the standing orders to both employers and employees instead of asking exemptions from the Standing order? Will the larger IT companies and IT employees take leadership to work with government and arrive at a better policy in the place of Standing Orders? If they wish to work together as team beyond their individual agenda, I am sure that can be a policy which can extend beyond IT industry also.

A start-up life helps you to learn to live with fear, loneliness and uncertainty.

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You jump in to a start-up assuming that you can break-even in some time and cross that time with good bank balance, some funding. You are confident with good amount of friends you are in touch and good team members, clients and colleagues you have and this gives you confidence to start. Your spouse lives a frugal life and you enjoy the same and know you have limited expenses and needs for money and see that you have 18 months to go and explore. You know technology and frustrated with cost of education. You really wanted to solve problems in Indian learning space for the people at the bottom of the pyramid. You know khan academy does not reach Indian people at the bottom and are inspired to create something for others. I used to not like fear, loneliness and uncertainty.

Joined friends with similar community mind-set and I am in midst of start-up.You develop your products to solve problem you perceive, meet customers, explain your business case, collaborate with them and perform pilots. You meet a lot of students in various institutions and happy that the students use the product and feels satisfied personally. You changed your term from bottom of the pyramid to “rest of the pyramid”. The sense of personal satisfaction makes you build even lot more and you are fascinated what you build. Some of your well wishers are surprised with the focus you are working foregoing big pay packets and this boosts your ego. You get a lot of pride in what your doing talking to a large students and teacher audience.

You need learning content in platform. Then you realize content is not the trick, the content provider has no great content and all their content are looking same, but to part their content they are looking for large share. Either the service you offer should have high price which would not reach the target segment you choose. You realize that you need marketing and you find that your skills are not that. You learn trying hard at marketing yourself but fail to create the impact to generate money. You realize that average student and teacher are not tech savvy(they might have mobiles) and teachers have no clue to even use discussion forum. You find that there are similar solutions and some of them target the top of the pyramid.

You are joined by some one who promises to create sales channels. You work with mobile companies and realize that they are looking for you increase their device sales through you and not interested in the education space. You work with some educators who wants to work with you, but are interested to exploit students and you walk out calling ethics. Some of them say that you are too early in the market. You learn that cellular operators are not interested in solving problem and naturally interested in top-line and are ready to give freebies for offline model. You are not going anywhere. An educator company wants to invest in you and you come to know that they follow corrupt practices to make deals and you shoo them away.(this was good as they were embroiled later in media).

You have earned the friendship of great educators who are focused on education and realize that you might have to spend 5 to 10 years to become successful in education space. What you saw as opportunity continues to be one, but you need more time and skills to break in to opportunity. You realize that personal satisfaction has loses its priority with the money in your hand starts dwindling and also with the responsibility to pay salaries. In focus to solve problems,you have overseen the fact “You need money. The money need not come from solving a problem and not even from a customer; it can be a grant.”.

    For the first time I realize a lot of things in life that

  • downside of loving technology work. Has it made me dull?. . Your technology focus is a not helping with skills needed for your business. your start-up focus has distanced yourself from your family and friends. Your family wants you to make money, but assume that that you are drowned in start-up. Your customers have started doing next pilot with next start-up.(they have not paid any one yet).
  • the importance of having money. I need not spend. You might a frugal guy, but you need the comfort of having money. Your spouse gets pressure from family social circle and questioning herself “Are my family goals taken care of?”. For the first time, she looks in to bank balance and starts tracking after 10 years. She comes with valid point that ” Salaries have come down and prices have gone up”.
  • You realize that you are selfish.For the first time, she calls me how much are you looking in to other well-being. You realize for the first time that you have been too selfish in what you were doing, to get personal satisfaction and you have not achieved your goals. For the first time, i realize the need to measure whether goals are achieved or not and important to measure this and keep changing.
  • Need to plan actions and their impact by measuring results of actions.. You have measured results in your office with the intent that you always valued the efforts of individual more than the results and the same you applied for yourself.All was fine with money in bank and cushion job. It is not more the same when there is no money.

Life is lonely at start-up, there is fear for dear-ones and there is uncertainty going forward. I am learning to live with them. Started doing some consulting projects to remove uncertainty, reach to friends to get rid of loneliness and also catch new opportunities and thereby learning to live with fear. Going forward, I need to plan actions being aware of these feelings in me and my family.

Visit arthavidhya.com

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This is a follow-up to the blog Training opportunities for non-engineers. Here comes a training organization with cloud based learning platform focusing on training students on corporate processes & back office requirements and remove the gap between collegiate education & corporate expectation. I am happy that I had an opportunity to conceptualize the training from mind to a software.

Read a book on Innovation

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I had the opportunity to meet Rishikesha T Krishnan and read his book “From Jugaad to Systematic Innovation” and completed today. I liked his fair presentation of the facts and writing down some facts that I liked in book. I would highly recommend Indians to read this book to better understand the innovation system we live in.

He asks when larger the proportion of the R&D costs spend, are the patented technology actually getting commercialized. He also points to the reality that too much emphasis placed on high technology industries and too little emphasis on technology diffusion.

One thing I agree with him was there is rare collaboration between large software companies in India and interaction with other firms in India is typically limited to staff augmentation. He correctly question the impact on the outsourced teams, when the work is clearly defined and divided by MNC with multiple service companies, with little or no interaction between the development center and the outsourced vendor. He finalizes that local software service companies are considered as a source of people to meet short term peak demand by MNCs and for the service companies efficient execution has been the more important challenge than technological innovation. If you read this blog, I would request you to start understanding what does it mean when your company claims to be partner of larger MNC.

I agree with him on the barrier to experimentation in India, Low tolerance of failure and Indian strive for absolute perfection. On other side, I have seen challenge ( including me) to have continuous improvement process and a strong time orientation. I also see we have a lot of imaginary ideals, but are very passive on action, which works against experimentation and improvement.